Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping at Kang Kang Handmade. Please read our shipping policy carefully so you know what to expect after placing your order.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Please note: As all items are handmade, processing times may be slightly longer during peak seasons or for high-demand products. We appreciate your patience.

2. Shipping Destinations

We currently ship to the following regions:

🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇦🇺 Australia
🌏 Select countries in Asia, Europe, and beyond

If your country is not listed at checkout, please contact us at *[your email] and we'll do our best to arrange shipping for you.*

3. Estimated Delivery Times

Destination	Estimated Delivery
United States	7–15 business days
Canada	10–18 business days
United Kingdom	10–18 business days
Australia	12–20 business days
Rest of World	14–25 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier capacity, customs clearance, or circumstances beyond our control.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter or follow us on social media to stay updated.

5. Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package through the carrier's website. Please allow 24–48 hours for tracking information to update after dispatch.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.
Kang Kang Handmade has no control over customs processing times, which may cause additional delays.
We are required by law to accurately declare the value of all shipments on customs forms. We are unable to mark packages as "gifts" or undervalue items.

7. Lost or Delayed Packages

If your package has not arrived within the estimated timeframe:

Check your tracking number for the latest status.
Contact your local post office or customs office.
Reach out to us at liyingxueneve@163.com — we're happy to help investigate.

Kang Kang Handmade is not responsible for packages lost or delayed due to incorrect shipping addresses provided at checkout, carrier delays, or customs holds. Please double-check your shipping address before placing your order.